FAQ

Below are some of the most commonly asked questions about our products & sevices or our website. If you do not find the answer to your question below, then you can email our customer services team on customerservices@house2homemegastore.co.uk who will aim to respond to your question within 24 hours (excluding Bank holidays & Weekends).

General Questions


 

Q. Could you send me brochures on your products?

A. In the interests of managing it's Carbon Footprint. House 2 Home Megastore does not supply any brochures for it's products. Brochures are available directly from the respective manufacturers represented on this website, either by post or via down loads (where available) from their websites or you can simply download any pages directly from our website.


 

 Q. Do you have a showroom?

A. Unfortunately House 2 Home Megastore does not have a showroom you can visit as our website is effectively our showroom, which helps to keep our overheads under control to enable us to pass on the vast savings to our customers.


 

 Q. What happens if I telephone you and your lines are busy?

A. We have a fully automated voice mail system in place for you to leave a message in instances were all our personal are busy on the telephone. Simply leave your name, contact number and a brief message and a member of our sales team will come back to as soon as possible.


 

Q. Do you have a secure server?

A. We have a secure payment environment where your credit/debit card transaction is fully protected. (For further information click on the “secure payment” tab at the bottom of this page for further information).


 

Q. What happens if my order is declined when I enter my details?

A. One of the most common reasons may be that your billing address does not match your details held with your credit/debit card company. Please check that your billing address is the same as the one shown on your statements. If you are still experiencing problems you can either speak to your card company or email our sales team.


 

Q. What is my security pin code?

A. Your security pin code is the last 3 digits on the reverse of your credit/debit card on the signature strip which is unique to you.


 

Q. What is an issue number?

A. Your issue number is on the front of your debit card which you will be asked to insert when proceeding with your order on our secure payment section.


 

Q. Should I wait for goods to arrive before commencing building work?

A. Firstly, we would recommend that you should wait until you have the goods that you have purchased, onsite, and in your possession to take accurate measurements from before proceeding to carry out any building work or create any apertures to avoid potential costly mistakes being made, as manufacturers reserve the right to alter products or specifications without any prior notice as required. With regard to heating related products, we would also recommend that you should have a survey carried out by a Gas Safe registered gas installer, HETAS installer or qualified NICEIC electrician (whichever is applicable to the goods you intend to purchase) to check and certify the compatibility of your chimney, flue, property and or circumstances prior to purchase to avoid disappointment.