Delivery & Returns

We will endeavour to deliver goods within any estimated timescales indicated on our website, although goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are estimated only and we shall not be liable for any loss, costs, damages, charges or expenses incurred by you in the delayed delivery of the goods to you however caused. We therefore strongly recommend that installation dates for goods purchased are not made until such time as the goods arrive with you in a safe and undamaged condition.

At House 2 Home Megastore we always want shopping to be a pleasant and satisfying experience for you. In order to achieve this, we would like explain the delivery procedure, receiving of goods and our returns policy to you, so that you know exactly what to expect with regard to delivery and in the unlikely event that you need to report any damage / missing parts or return any goods to us.

Delivery Procedure

Once we have received your order we will check all the details over carefully, at which point we will send you a return email accepting your order with details of delivery. At this point we will be able to answer any additional questions you may have regarding your purchase. Once this is done and payment in full has been received, we will then process your order as quickly as possible to ensure you receive your goods promptly. Although we are frequently asked, we may be unable to confirm whether it will be an AM or PM delivery due to the varying types of freight company's we use and the general logistics of the road network on the agreed day of delivery.

Delivery of Goods

Once you order is processed we will only deliver the goods to the delivery address that you have given us and we reserve the right to refuse delivery to any particular postcodes as stated in our terms and conditions. We will use a reputable freight company to transport your goods and you will be required to sign for them on receipt. Once a consignment of goods leaves our premises it becomes the freight company's responsibility to transport the goods safely to the intended destination. By signing the consignment / delivery note, you are indemnifying the freight company of any responsibility and acknowledging that you have received the goods in "Good Condition". Consequently we will not be able to replace any damaged goods free of charge.

Signing for Goods

When accepting a delivery, if you do not have time to examine the goods, then you should cross out "Received in Good Condition" and write on the consignment / delivery note "Received Damaged" and then sign for the delivery. This will then give you an extended period of time of up to 48 hours to examine the Goods and report any damage and or missing parts to us. After this time we cannot accept any claims for damage caused by the freight company as you have signed for them as "Received in Good Condition" or words to this affect that appear on all freight delivery notes. So please, for your own protection check the goods thoroughly before accepting them and refuse any items with visible damage or clearly sign "Received Damaged" if you are unable to check any item thoroughly on receipt. Freight companies will also not accept any claims for damage in instances where goods are signed for as "Unchecked" as this is classed in the same way as signing for the goods as "Received in Good Condition", so please for your own protection do not sign for goods in this way otherwise you will indemnify the Freight company of any liability in respect of any damage claim and will be taking that responsibility on yourself.

Delivery Liability

As soon as we have delivered the goods you will be responsible for them. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage due to negligence will end on the date the freight company tried to deliver the goods to you. The freight company shall be entitled to hold the goods in storage and to charge you the reasonable costs of such storage and insurance which you will be liable to pay to them. You may also be liable for a additional delivery charge caused by these events in the re delivery of the goods for a second time. You should also be aware that once we begin the delivery process which means goods are on the way, you will not be able to cancel any contract you have with us for services we have carried out by on your behalf e.g. postage and packaging services.

Returns

Please note if you decide within the 7 day cooling off period that you simply do not wish to retain the goods or wish to exchange the goods, then the goods should be returned insured via recorded delivery to us undamaged and unused in a re saleable condition with their original sealed packaging where possible, with labels intact at your own expense, and will be subject to a 20% Restocking Charge. Unless we delivered it to you in error or it was faulty / damaged. Please also retain proof of insurance and posting as we will not accept any liability for goods lost or damaged in transit back to us. You must also email us in advance of any return and to obtain a returns number. We will not accept any goods being returned without a valid returns number clearly marked on the outside of the packaging as they will be refused on arrival. If on receipt of authorised returned goods we find the packaging, goods or that parts are missing, then we are entitled to make a charge for damaged or missing parts which may affect the amount that we refund to you.